Back in February 2024, we hosted our inaugural e-commerce event with some of the biggest and brightest names in the biz. The day was a huge success with plans underway for an even bigger and better event the same time next year – eCom Insights 2025!
At this world-leading event, our partners, Linnworks, set up a pop-up podcast studio to interview some of the great minds passing through. You can watch the entire video with Anand Madhani, Business Development Manager at Parcel Hub above or check out the key take-aways below.
What is Parcel Hub?
Parcel Hub, part of the Whistl Group, is a delivery management company that offers a multi-carrier solution and proactive tracking support. With partnerships spanning over 20 carriers and providing access to more than 600 delivery solutions, Parcel Hub ensures that retailers have the flexibility and efficiency needed to meet customer demands.
Tackling High Shipping Costs
One of the most pressing issues for retailers is the high cost of shipping. Madhani suggests that retailers can mitigate these costs by optimising their packaging—ensuring that shipments are appropriately sized to avoid unnecessary weight and space. Additionally, leveraging a multi-carrier solution allows retailers to choose from a variety of shipping options, from next-day delivery to 48-hour services, tailored to their specific needs. This flexibility helps balance cost and speed, providing a more economical solution.
The Feasibility of Free Shipping
In today’s market, free shipping has become a consumer expectation, particularly given the recent economic pressures from the cost-of-living crisis and inflation. Madhani explains that while it is challenging, smaller retailers can incorporate shipping costs into their product prices and offer varied shipping times to manage expenses effectively. Clear communication with customers through SMS and email updates can also enhance the customer experience, providing peace of mind about their order’s status.
Expanding Regional Presence
Parcel Hub is expanding its footprint by establishing smaller depots, particularly in areas like the Midlands. This regional approach not only offers competitive pricing but also ensures local support, creating a more personalised and efficient service for retailers.
Enhancing Location Accuracy with What Three Words
What Three Words is revolutionising location accuracy in the delivery process. This innovative system pinpoints exact delivery locations, significantly reducing delays. Madhani sees potential for even greater efficiency if brands integrate What Three Words into their websites, streamlining the information flow to couriers.
Facilitating Cross-Border Growth
For many smaller e-commerce retailers, cross-border shipping is an afterthought. However, Parcel Hub offers crucial support in this area, providing expertise and solutions tailored to international shipping needs. By understanding where their products are being shipped and advising on regulatory requirements, Parcel Hub helps retailers expand their reach globally with confidence.
Parcel Hub stands out as a comprehensive delivery management partner, offering solutions that address cost optimisation, regional support, technological integration, and international growth. By leveraging these innovative strategies, retailers can navigate the complexities of e-commerce shipping and deliver exceptional service to their customers.
